Refund policy
We want you to love your Boldbooty. If you don't, here's how we handle it.
The basics
- 30 days from delivery to request a return or exchange
- Items must be unworn, unwashed, and in original condition with tags attached
- Free exchanges — we cover shipping both ways on size swaps
- Refunds are available; return shipping is customer-paid for refund requests
- Refunds go back to your original payment method within 5–10 business days after we receive and inspect your return
What's not returnable
For hygiene reasons, the following items are final sale and cannot be returned or exchanged:
- Sports bras and bralettes that have been tried on without an underlayer
- Any item with visible wear, stains, deodorant marks, or pet hair
- Items purchased during flash sales or clearance events marked "final sale"
- Gift cards
- Items missing original tags
How to start a return or exchange
- Email returns@boldbooty.com within 30 days of delivery with your order number and reason
- We'll respond within 2 business days with next steps and, for exchanges, a prepaid return label
- Pack your items securely with all original tags attached
- Drop off at the carrier location on your label
- Once we receive and inspect, we'll process your exchange or refund within 3 business days
Exchanges
Exchanges are free — we send you a prepaid label to return the original item and ship the replacement at no additional cost. You can exchange for a different size, color, or style of equal or lesser value. If you exchange for a higher-priced item, you pay the difference.
If the size you want is out of stock, you'll be issued store credit or refunded to your original payment method.
Refunds
If you prefer a refund over an exchange, you cover the return shipping cost. Once we receive and inspect your return, we'll refund the product cost (not original shipping) to your original payment method within 5–10 business days.
Damaged or defective items
If your item arrives damaged, defective, or incorrect, contact us at hello@boldbooty.com within 7 days of delivery with your order number and photos of the issue. We'll send a replacement or full refund (including shipping) at no cost to you. You don't need to return the damaged item unless we specifically request it.
Wrong item shipped
If we sent you the wrong item, email us at hello@boldbooty.com within 7 days of delivery. We'll send the correct item immediately and provide a prepaid return label for the wrong one. No cost to you.
Lost or stolen packages
Once a package is marked "delivered" by the carrier, Boldbooty is not responsible for lost or stolen packages. However, we'll do everything we can to help you resolve the issue with the carrier. Contact us at hello@boldbooty.com and we'll assist you in filing a claim.
We strongly recommend shipping to a secure address or purchasing route protection at checkout for high-theft areas.
Late or missing refunds
If you haven't received your refund within 10 business days of our confirmation email:
- Check your bank account or credit card statement again
- Contact your bank or card company — refunds can take additional processing time on their end
- If you've done both and still haven't received your refund, email us at hello@boldbooty.com
Sale items
Full-price items follow this standard policy. Items purchased during regular promotions and site-wide sales are returnable. Items marked "FINAL SALE" during clearance events or flash sales are not returnable or exchangeable.
Gifts
If you received a Boldbooty item as a gift and want to exchange it, email us at returns@boldbooty.com with the order number (found on the gift receipt) and we'll issue store credit for the exchange amount, so the original gifter isn't refunded.
International orders
At this time, Boldbooty only ships within the United States. This policy applies only to US orders.
Questions?
Return questions? Email returns@boldbooty.com and we'll get back to you within 1 business day.
General questions? Email hello@boldbooty.com.
